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Returns Policy

Please note: all ties and pockets are made to order and non-returnable.  If you do wish to return any item it must be returned at your cost WITHIN THREE WORKING DAYS of the courier/royal mail date of arrival with you, for a refund (less card processing fees). You must let us know by email that you wish to return the item at tweedandgroom@yahoo.com.

Items must be returned to Tweed & Groom store in person, or by UPS/Royal Mail Special Delivery with proof of delivery retained by you, and fully insured to the value you paid. Return postage needs to be sent by the THIRD WORKING DAY following the item arriving with you. It is the buyers responsibility to cover the full insured cost of returning the items. Items must be returned in exactly the same condition as sent to you, with all tags attached, in the original packaging and unworn. Any damage howsoever caused will result in no refund, and the item will be returned back to yourself by post - this includes, soiling, dirt, makeup, stains, odour, split or stretched seams, rips/tears/pulls or any other defect on the item.

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